Degraded performance in 5 Series on AWS Germany

Incident Report for iLOQ

Resolved

This incident has been resolved.

Posted Jan 21, 2026 - 17:27 CET

Update

We are continuing to investigate this issue.

Posted Jan 21, 2026 - 16:49 CET

Investigating

We are currently investigating this issue.

Posted Jan 21, 2026 - 16:38 CET

This incident affected: 5 Series Manager (AWS Frankfurt), S10 Manager (AWS Frankfurt), 5 Series phone keys (AWS Frankfurt), and iLOQ HOME (AWS Frankfurt).